Returns & Refunds
Last updated: 02.07.2026
This Returns & Refunds Policy explains how returns, refunds and cancellations are handled for artwork purchased from Sabine's Art.
Original artwork
Each original artwork is created individually and is one-of-a-kind. Please review all product details, images, dimensions and descriptions carefully before purchasing.
If you have any questions before placing an order, please contact us at [Email Address].
Change-of-mind returns
Due to the original and delicate nature of artwork, we do not usually accept returns for change of mind once an artwork has been dispatched, unless required by applicable consumer law.
If you are unsure about a piece before purchasing, please contact us and we will be happy to provide further images or details where possible.
Damaged artwork
If your artwork arrives damaged, please contact us within 48 hours of delivery.
Please include:
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your name
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order number
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clear photos of the damaged artwork
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photos of the outer packaging
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photos of the inner packaging
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a description of the issue
Please keep all packaging while the issue is being reviewed, as the courier may require it for an insurance claim.
If the artwork is confirmed to have been damaged in transit, we will discuss the most appropriate solution. This may include repair, replacement where possible, refund or courier claim support.
Incorrect or faulty items
If you receive the wrong item, or if the item is faulty or not as described, please contact us as soon as possible at [Email Address].
We will review the issue and confirm the next steps.
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Commissions and personalised artwork
Commissioned, bespoke or personalised artwork is created specifically for you. Because of this, commissions are not usually eligible for cancellation, return or refund once work has started, unless required by applicable consumer law or where the finished item is faulty or not as agreed.
Please see our Commission Terms for more information.
Deposits
Commission deposits secure studio time, planning and creative work. Deposits are normally non-refundable once the commission has been accepted and work has started.
If we are unable to complete your commission for any reason, we will discuss a suitable solution with you.
Refund processing
Where a refund is approved, it will usually be processed back to the original payment method.
Refund processing times may vary depending on the payment provider or bank.
Return shipping
Where a return is approved, we will confirm the return address and instructions.
Artwork must be returned securely in its original packaging or equivalent protective packaging. We are not responsible for damage caused by poor return packaging.
Contact
For returns or refund enquiries, please contact: